Travarsa Private Limited — Trust. Transparency. Accountability.
This Client Engagement & Service Policy establishes the standards, obligations, responsibilities, and conditions governing all engagements between Travarsa Private Limited ("Company") and its clients, customers, partners, or representatives ("Client").
By engaging the Company, the Client acknowledges and agrees to abide by the terms set forth herein.
This policy applies to:
All business engagements shall be conducted in a professional, ethical, and mutually respectful manner.
The Company reserves the right to terminate or suspend services where the Client's conduct is considered: abusive, threatening, harassing, defamatory, fraudulent, unethical, or unprofessional.
The Client agrees to make payments according to the agreed quotation, invoice, agreement, or MoU, ensure timely payment, and clear outstanding dues before requesting additional work.
Travarsa Private Limited reserves the right to: suspend services immediately, stop development activities, revoke access to servers/software/dashboards, delay project delivery, initiate legal proceedings, charge interest on overdue payments, and recover legal expenses. Failure to pay invoices constitutes material breach of contract.
Projects may require advance payments, milestone-based payments, monthly retainers, or subscription fees. Failure to release milestone payments may result in immediate suspension of work.
Services shall be limited to the scope defined in proposals, quotations, agreements, or MoU. Any request outside the agreed scope shall be treated as additional work and may incur additional charges. Travarsa reserves the right to re‑estimate timelines, revise costs, reject unreasonable requests, or charge separately for modifications. Verbal and WhatsApp approvals may be considered valid.
All source code, designs, documents, strategies, reports, graphics, and materials developed by the Company remain the exclusive property of Travarsa Private Limited until full payment is received. The Company reserves the right to withhold source code, credentials, design files, databases, documentation, and training materials until all outstanding dues are settled.
The Client shall provide accurate information, respond promptly to communications, approve deliverables within reasonable time, provide access/credentials/resources required for execution, and maintain lawful use of services. Delays caused by the Client shall not constitute delays attributable to the Company.
Both parties shall maintain confidentiality regarding trade secrets, business information, source code, credentials, financial information, client records, and internal processes. Unauthorized disclosure may result in legal action.
The Client shall not directly or indirectly hire Company employees, solicit Company staff, offer side payments, engage Company interns independently, approach Company personnel outside authorized channels, or attempt to bypass the Company. Any such act shall be considered a material breach. Travarsa Private Limited reserves the right to terminate services immediately, pursue damages, seek injunctive relief, and initiate civil or criminal proceedings wherever applicable.
Clients shall not offer cash incentives, gifts intended to influence decisions, unofficial payments, or attempt to secure preferential treatment. Any such conduct may result in blacklisting, termination of agreements, or reporting to authorities.
Professional communication is mandatory. The Company reserves the right to refuse communication involving threats, abusive language, harassment, personal attacks, defamation, or excessive unreasonable demands. Repeated misconduct may result in termination of engagement.
Travarsa shall not be liable for delays arising from client inactivity, delayed approvals, incomplete requirements, third‑party vendor failures, force majeure events, etc. Deliverables shall be deemed accepted if no objections are raised within seven (7) business days after submission. Minor issues shall not constitute grounds for withholding payments.
The Company shall not be responsible for hosting provider failures, domain registrar issues, payment gateway outages, social media platform restrictions, API limitations, or cloud provider disruptions. Third‑party costs are non‑refundable.
Unless expressly stated otherwise: advance payments, consultation fees, development charges, training fees, and customized services are non‑refundable. Refunds, if any, shall be solely at the Company's discretion.
The Company may suspend or terminate services without prior notice for non‑payment, breach of agreement, illegal activities, fraudulent conduct, misrepresentation, harassment of employees, attempting to bypass the Company, or intellectual property violations. Termination shall not relieve the Client from payment obligations.
Travarsa reserves the right to permanently blacklist clients involved in fraud, payment defaults, intellectual property theft, defamation, employee poaching, misrepresentation, or breach of confidentiality. Blacklisted entities may be denied future services.
Under no circumstances shall Travarsa be liable for indirect losses, consequential damages, business interruption, loss of profits, goodwill, or data loss arising from third‑party systems. Total liability shall not exceed the amount paid by the Client for the specific service.
Neither party shall be liable for failure arising from natural disasters, pandemics, war, government restrictions, cyber attacks, internet disruptions, power failures, or events beyond reasonable control.
Clients shall ensure all use of services complies with Indian laws, the Information Technology Act 2000, intellectual property laws, data protection laws, and applicable international regulations. The Company shall not be responsible for unlawful activities carried out by Clients.
This policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal. Travarsa reserves the right to modify, amend, or replace this policy at any time without prior notice. Continued engagement shall constitute acceptance of changes.
By engaging with Travarsa Private Limited, the Client acknowledges that they have read, understood, and agreed to this Client Engagement & Service Policy and undertake to comply with all provisions contained herein.
Travarsa Private Limited
"Professional Excellence. Ethical Business. Trusted Partnerships."